Frequently Asked Questions (FAQs)
If you don’t see what’s on your mind, please reach out to us anytime by email at info@airecover.us.
How long does it take to receive my order?
Your order should arrive within 3-7 business days. Once your order ships, you will receive an email notification with tracking details. Please refer to our Shipping Policy for more information.
How do I return my order?
We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your compression boots, please refer to our Return Policy for detailed instructions on how to process a return.
Can I edit or cancel my order?
Once your order is confirmed, you cannot edit or cancel it yourself. If you wish to cancel your order within 24 hours of placing it, please contact us immediately at info@airecover.us. If your order has already been processed or shipped, we are unable to cancel it, as intercepting an express delivery is challenging and may result in additional charges.
What’s the status of my order?
You can check your order status on the My Orders page of our website. When your order is shipped, you will receive an email with tracking information. You can also view tracking details on your Order Details page. If you need further assistance, please contact our customer support at info@airecover.us.
What payment methods do you accept?
We accept major credit cards, as well as PayPal, Klarna, Apple Pay, and Google Pay.
Do you have a customer support team for inquiries and assistance?
Yes, our dedicated customer support team is here to help. For any questions or concerns, please contact us at info@airecover.us.
Can I change my shipping address?
You can enter your shipping address during the checkout process. Once your order is confirmed, you will not be able to change the address. If you notice an error, please contact our customer support immediately at info@airecover.us because once your order is shipped, we cannot update the address or resend the package for free.
What should I do if items are missing from my order?
If items are missing from your order, please take the following steps:
- Verify if your order was split into multiple shipments.
- If the package appears to be damaged (with items missing or spilled), take photos of the received package and its contents.
- Email us at info@airecover.us with your order number and details of the missing items so we can resolve the issue promptly.
I received an incorrect item; what should I do?
If you receive an incorrect item, please:
- Take clear photos of the item you received.
- Email your order number and a description of the issue to info@airecover.us.
Once our customer support confirms the error, we will either issue a refund or send you the correct item (subject to availability). We will advise you if the incorrect product needs to be returned and may cover the return shipping cost.
How does AIRECOVER provide detailed product information?
Our website offers comprehensive product descriptions, detailed specifications, high-quality images, and customer reviews. This information is designed to help you make informed purchasing decisions about our compression boots.
Are the compression boots easy to use at home?
Absolutely. Our compression boots are designed with user-friendliness in mind. They come with clear instructions and intuitive controls, making them simple and convenient for home use.
How can I contact AIRECOVER if I have questions or concerns?
You can reach us via email at info@airecover.us. Our support team is available to assist you with any inquiries you may have.
Contact Information
If you still have any questions or have not found the answer you were looking for in our frequently asked questions, please do not hesitate to contact us. At AIRECOVER we are here to help you. You can contact us via email info@airecover.us. We are at your disposal 😊.